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How we keep your pipes clean

Learn more here about our process for flushing sediment from the system.


What is flushing?

We sometimes need to quickly move water through our pipes to remove sediment that's built up over time. We call this process flushing. This helps us ensure that we can keep supplying high-quality drinking water.

Will flushing affect your water supply?

After flushing, water from your tap might appear cloudy or discoloured for a short period of time. If your water is still discoloured after 24 hours, please contact us.

You may also experience a short dip in water pressure. Again, this should only be temporary and normal pressure will be restored once we've finished. If we need to turn your water off, we'll give you 48 hours' notice.

We monitor water quality throughout the flushing process to make sure that your drinking water remains of the highest quality.

Frequently asked questions about flushing

Here you can find answers to some commonly asked questions about flushing and your water supply.

We're committed to using the least amount of water possible. Before flushing, we calculate what we're going to need for each section of pipework. This means we always use the smallest amount of water to clean effectively.

You should only use washing machines and dishwashers if your water supply is running clear. This can help avoid any unwanted staining or residue.

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