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How to prevent blockages

Avoid costly repairs to your home or business by making some simple changes to how you dispose of your waste.


Who's responsible for blockages?

If you experience a sewer blockage, please contact us and we'll try our best to establish if the problem is in a public or private pipe.

If we can determine over the phone that the problem is in a private drain, you'll need to contact a drain specialist who can resolve the issue.

If we can't tell over the phone where the problem is located, we'll arrange a home visit to investigate. If the blockage is obvious we'll attempt to clear it – providing that it can be achieved reasonably quickly. We'll ask you to sign a consent form if this involves working on your private drain.

Tips for bathroom waste disposal

When it comes to your bathroom, please remember to only flush the three Ps – pee, poo and paper.

Typical domestic waste pipes are just four inches wide. Even bathroom products that claim to be flushable (like wet wipes) can cause problems and should be thrown in the bin instead.

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