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Working with us

We want your experience with us to be simple and straightforward. Here you'll be able to find useful information and links for water retailers.

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I need help with...

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An illustrated outline of two hands shaking

Our retailer commitment

Here you'll find our retailer engagement commitment, details of our service level offerings, reporting metrics, and terms of reference.

Our Retail Commitment
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An illustrated outline of a clipboard and a tick symbol

Engagement policies

Here you can view or download our policies for water retailers.

Retail Engagement Policies
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An illustrated outline of sheets of paper with writing on them

Wholesale charges

Here you can find all relevant documents for wholesale charges and the timetable of settlement dates.

Wholesale Charges
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An illustrated outline of a water drop

Accredited entities

Learn more about the Water Industry Accredited Entity Scheme (WIRSAE), as well as how to become certified as an accredited entity.

Accredited Entities
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An illustrated outline of two bank cards

Alternative eligible credit support

We currently offer four alternative eligible credit support arrangements (subject to terms and conditions). Learn more about them here.

Alternative Eligible Credit Support
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An illustrated outline of a water meter

Smart metering strategy

Here you'll find an overview of our long-term smart-metering plan for our non-household customers.

Smart Metering Strategy

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Water metering strategy

Here, you can read more about our smart meter plan for non-household (NHH) customers. This is critical for accurate billing, consumer behaviour insight and reducing leakage.

Find out more about metering strategy
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Water retailers

We can provide a number of services for water retailers. In this section, you can access useful information on our policies, charges, and commitments.

Find out how we serve water retailers