When to use this form
If there's been a change in your individual needs, such as what services you'd like to receive, you can let us know using the form on this page. This also includes if you no longer need Priority Services.
To fill in this form, you'll need:
- Your name and address
- Your customer number. This is an eight to 10 digit number that can be found in the top right corner of your bill
Alternatively, you can phone us for free on 0330 303 0277 from 8am–7pm, Monday to Friday, or 8.30am–2pm on Saturdays.
If you wish to see this form in a different language or change the accessibility options please turn on the Recite Me tool.
