Advice for landlords

As a landlord, you need to notify us every time a tenant moves in or moves out of your property so you don't end up paying any unpaid bills.

Under the Flood & Water Management Act 2010, landlords are liable for their tenants’ unpaid bills if they failed to inform their water or wastewater company of the new tenant’s details when the tenancy started.

Through the Landlord Tenant Address Portal, Landlord TAP. 

Landlord TAP is a free, easy and secure portal for landlords in the UK to keep water companies updated about tenancy changes.

Once registered, you can update or add multiple properties including a bulk upload option to save time.

Yes, the Flood and Water Management Act 2010 gives you the lawful basis under data protection law.

You need to follow the usual data protection principles. If unsure what they are, you might want to take your own legal advice.

We are unable to offer legal guidance and can accept no responsibility for relying just on the information on this page.

Yes, you can do this via a general privacy notice (e.g. on your website) or as part of the tenancy agreement.

The notification could say, for example, that you’ll share tenants’ information with water companies in order to comply with a landlord’s legal requirements.

The Landlord Tenant Address Portal outlines all the information you’ll need. It would be useful to have the below details ready to make things easier for you.

• Landlord and property information
• New occupier / tenant information:

• • Move in date and meter reading
  • Number of people and at the property
  • Tenants’ names (first and last), and date of births
  • Tenants email address/es and phone numbers
  • Tenants previous address if known

• Previous occupier information: name, their new address, date they left the property, meter reading
• Period a property has been empty: dates from and to, including the meter reads

This information is important to set up new tenants correctly so they get accurate bills, and we can contact them if needed