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Join our Customer and Community team

Our customers are at the heart of everything we do. That’s why our Customer and Community team is such an important part of our business.


We listen. We support. We educate.

We’re always finding new ways to connect with people and provide them with the best possible experience, whether that’s helping the vulnerable members of our community, providing a seamless digital journey, or educating school children on how we’re preserving the local environment.

We need people who are passionate about doing the right thing, who want a career with a purpose, who are willing to tackle tough challenges head on and make things better for customers, colleagues, and the environment.

If you’re a natural helper, a great listener and a team player, our Customer and Community team can take your career further than you've ever imagined.

Woman talking in meeting
Team meeting

Terry. Head of Change & Programmes

“Making a difference to vulnerable customers is really rewarding.”

Customer and Community team career opportunities and reward

Whatever role you join us in, we offer genuine support, together with clear career paths and training programmes that will enable you to become a chartered professional. We welcome people with talent and drive. People who share our values and are inspired by what we’re trying to achieve.

We’re big advocates of health, safety, wellbeing and ethical behaviour. And we’ve created a hybrid work pattern (two to three days in the office and two to three days at home) to help our people work more flexibly.

Our social media-savvy Customer Experience Associates are the voice of the customer in the control centre. 

A lively and dynamic team identifying customer needs quickly and efficiently and delivering excellent customer service.

Focusing on neighbourhood and quality of life in the communities we serve.

We're proud of our strong links with education and the role of educational outreach in the community.

Managing external relationships to ensure consistent and efficient delivery of services.

Providing an acute understanding and working knowledge of key policy areas and leading teams to deliver projects.

Motivating, inspiring, and influencing teams to deliver outstanding customer services.

Our digital experience platform forms the core of all our digital content, connecting our internal operating systems with all our digital platforms.

Managing the delivery of initiatives and projects that improve service performance right across the customer experience.

Working at the heart of our digital services to make sure the user experience is as satisfying and efficient as possible.