5 Live Updates arrow
Account Login

Trade effluent meters

Meters allow us to calculate how much trade effluent has been discharged, which we use for monitoring and billing.

An aerial view of the Budds Farm Wastewater Treatment Works next to Langstone Harbour

How we use meters

We use meters for monitoring and billing purposes.

These can be installed on the effluent discharge pipe to monitor the volume of discharge. They can also be installed on the water supply pipe to help us calculate the volume of discharge. 

Frequently asked questions

Here are answers to some commonly asked questions about meters.

When we own the meter, we are responsible for the meter maintenance and set-up, including the initial and final meter reads. The retailer is then responsible for all the meter readings on a regular cyclic basis. Private meter maintenance and installation is the responsibility of the customer. You'll need to provide regular reads to your retailer for billing purposes and the wholesaler for compliance and monitoring. You should report any changes to your private meter to your retailer as soon as possible.

You can get a private trade effluent meter installed to improve the accuracy of the trade effluent volume calculation for both monitoring and charging purposes. You'll be responsible for installing and maintaining the equipment. If you're installing a new meter, replacing an existing meter or think you might have a faulty private meter, please contact your retailer.

Need more support?

We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query. 

Repaired a leak

This can be found in the top right corner of your bill and is 8 or 10 digits long.

This is the reference on the back of the leaflet that one of our members of staff left with you