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We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
Meters allow us to calculate how much trade effluent has been discharged, which we use for monitoring and billing.
We use meters for monitoring and billing purposes.
These can be installed on the trade effluent discharge pipe to monitor the volume of discharge. Water supply sub meters and borehole meters can also be used to calculate the volume of trade effluent. These will need to be registered in the market.
Here are answers to some commonly asked questions about meters.
When we own the meter, we are responsible for the meter maintenance and set-up, including the initial and final meter reads. The retailer is then responsible for all the meter readings on a regular cyclic basis. Private meter maintenance and installation is the responsibility of the customer. You'll need to provide regular reads to your retailer for billing purposes and the wholesaler for compliance and monitoring. You should report any changes to your private meter to your retailer as soon as possible.
You can get a private trade effluent meter installed to improve the accuracy of the trade effluent volume calculation for both monitoring and charging purposes. You'll be responsible for installing and maintaining the equipment. If you're installing a new meter, replacing an existing meter or think you might have a faulty private meter, please contact your retailer.
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
We have 31 wastewater treatment works that accept domestic waste, including cesspool and septic tank imports, throughout our region. We also accept a range of commercial, non-hazardous, liquid waste.
We have 31 wastewater treatment works in our region that accept a range of commercial, non-hazardous, liquid waste, including commercial sewage and tankered waste.
When using one of our commercial or domestic waste disposal sites, you'll need a key fob to access the logging equipment. Here you'll be able to apply for new or replacement key fobs.