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We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies, using the retailer portal, and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
If you need to request a change, diversion, or removal of one of our water mains, you'll need to apply for a water main diversion. Find out more about the water main diversion process and quotes below.
Where there are water mains affecting your planned development, you may need to divert or change them. Or, you may want to look at removing an abandoned section of pipe. We can assess your proposal and comment on the design options through a water main diversion. We can also provide a water main diversion quote.
Unlike a sewer main diversion, we don't allow the option for developers to carry out this work on our behalf. This is due to the risks associated with water quality and maintaining supply to our customers.
You can either undertake a sewer diversion yourself as a developer or through us. Learn more here.
Below is our guide on what you need to do when making a water main diversion application. We often refer to a diversion as a ‘Section 185’. We'll keep in touch along the way to make sure everything goes smoothly.
We've made it easier to connect with us. Watch this video to learn more about using the GetConnected portal.
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
See more information about the application process for getting a new water main to service your site.
Here you can learn more about when you'll need to apply for a new water connection and how you can apply.
Our charges for connecting a property to the public water supply or a public sewer.