Need more support?
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
We provide various building and development services to help you complete your project and get you connected to the network.
Help and resources
We provide a range of commercial services across our region. You can learn more and enquire about them here.
Useful Commercial links
Here you can access all the information you need about our retailer commitment, our policies and more.
Useful Retailer Links
Here you'll find all the latest information on what's happening in our region including our current Pathfinder projects.
Useful Region Links
Here you can learn more about us and our ambitions and the people, organisations and policies that underpin our business.
Find out what's happening in your area,
reported incidents and planned works.
If you're building multiple domestic or commercial properties on a site that will have new road access, you'll probably need a new water main to service your site.
The new water main, and the services to each property, can either be laid by us or by accredited Self-lay Providers (SLPs).
We support mains laid by SLPs and adopt independently-installed mains and services once commissioned. You can also use NAVs to service a site. These can replace the incumbent water or sewerage company for a specific geographical area.
If you're considering building a new sewer main for your site, you can build the main yourself and have it adopted by us through a Sewer Adoption. Or you can also consider requesting a Sewer Requisition.
You can request a new water main for your commercial or domestic properties through us. We often refer to this as a ‘Section 41 Water Main Requisition’. Below is a guide on what you need to do when making a water main requisition application. We'll be in touch along the way to make sure everything runs smoothly.
We have made it easier to connect with us. Watch this video to learn more about using the GetConnected portal.
We're here to help if you have any other questions. Please fill out this form in as much detail as possible to help us answer your query.
When you're planning a project, we're here to help you get connected to the public water supply. Here, you can learn more about the services we offer and how to apply for them.
If you need to request a change, diversion, or removal of one of our water mains you will need to apply for a water main diversion.
Our charges for connecting a property to the public water supply or a public sewer.