Our performance
Since July 2015, Water UK has been reporting monthly on the performance of water companies and their ability to complete tasks within defined periods. You can find more details of this on Water UK's website: www.water.org.uk/
All water companies must provide monthly updates and can be audited on the details provided. This measures the level of service for water and sewerage-related services across companies. This data provides transparency about performance and helps to improve standards of delivery to developers, self-lay providers (SLPs), and new appointees (NAVs). These standards also form part of the government initiative to publish levels of service for all utility providers.
Southern Water’s performance of water-related services includes:
- Pre-development enquiries
- New water supply connections quoting and execution
- New water mains estimating and constructing
- Self-lay application processing
|
Period |
Southern Water |
Industry Median |
|---|---|---|
|
Q2 (July – Sept 22) |
96.43% |
99.19% |
|
Q1 (April – June 22) |
98.50% |
99.26% |
|
Q4 (Jan – March 22) |
99.28% |
99.28% |
|
Q3 (Oct – Dec 21) |
98.40% |
98.98% |
|
Q2 (July – Sept 21) |
99.68% |
99.03% |
|
Q1 (April – June 21) |
99.64% |
99.98% |
|
Q4 (Jan – March 21) |
99.49% |
98.90% |
|
Q3 (Oct – Dec 20) |
98.92% |
98.32% |
|
Q2 (July – Sept 20) |
91.37% |
97.75% |
|
Q1 (April – June 20) |
88.96% |
96.06% |
Southern Water’s performance of Sewer related services including:
- Pre-development enquiries
- Sewer requisition applications
- Sewer adoption and diversion applications
- Sewer connection applications
- Legal agreements
|
Period |
Southern Water |
Industry Median |
|---|---|---|
|
Q2 (July – Sept 22) |
99.73% |
100.00% |
|
Q1 (April – June 22) |
99.85% |
99.85% |
|
Q4 (Jan – March 22) |
100.00% |
100.00% |
|
Q3 (Oct – Dec 21) |
100.00% |
100.00% |
|
Q2 (July – Sept 21) |
99.39% |
99.88% |
|
Q1 (April – June 21) |
99.29% |
99.82% |
|
Q4 (Jan – March 21) |
99.58% |
99.75% |
|
Q3 (Oct – Dec 20) |
98.32% |
99.63% |
|
Q2 (July – Sept 20) |
96.81% |
99.39% |
|
Q1 (April – June 20) |
95.34% |
99.25% |