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Can I request environmental information from my water company?

We publish a large amount of environmental information at Southern Water and will continue to add to this. Much of this information is available on this website, and we'd be pleased if you took the time to read it here.


What environmental information from Southern Water can I request?

You're entitled to request environmental information that we hold. We'll then respond to your request in accordance with the Environmental Information Regulations 2004. The Information Commissioner's Office has published guidance on the type of information you can request and what requests we may refuse.

In brief, the regulations cover any environmental information that we hold. This can include things like land development, pollution levels, energy production, and waste management.

There is further guidance on their website and, of course, we follow their guidance as appropriate.

An aerial view of Weir Wood Reservoir

Request environmental information

Please fill out this form with specific details about the environmental information from Southern Water you'd like to request so that we can respond to you quickly. 

You can also make a request in one of the following ways:

Please tell us how you would like us to reply (e.g. by letter or email) and in what format.

Request environmental information

Please add as much information as possible

We'll normally charge £24 for each hour of employee time spent on your request. We'll also charge 10p for every sheet of paper we need to print or copy as well as the cost of first-class postage if you ask for the information to be provided in this format. For large-scale or complex requests, we may ask for some or all payment of our charges in advance or by payment in stages.

We won't ask for payment if the information is held by us in a readily available form and/or if is unlikely to take us an hour to respond to your request. We may waive some or all of our charges in other circumstances where this is reasonable.

We'll send you a response as soon as possible and normally no later than 20 working days after receiving your request.

We aim to respond appropriately to your request, and certainly in accordance with the Environmental Information Regulations. If you feel that we haven't done this in your case, please in the first instance let our team who responded to you know, so that they can check our actions.

If you're dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within forty working days of the date of receipt of the response to your request. This should be addressed to Head of Legal, Southern Water Services Ltd, Southern House, Yeoman Road, Worthing, West Sussex BN13 3NX. Or, you can also email EIR.Internal.Review@southernwater.co.uk.

If you're still unhappy with our response, you can contact the Information Commissioner's Office.