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Enter your postcode to check whether the issue has been already reported and get live updates.
If you have no water, it’s usually down to a pipe leak or burst water main rather than scheduled work we’re carrying out. If you do find you have no water in your home, we’ll work hard to fix the problem as fast as we can.
Enter your postcode to check whether the issue has been already reported and get live updates.
Sorry we can't find your postcode, please view our FAQ for help.
If you suddenly find you have no water, try running through this checklist first.
To do this, try all taps and flush the loos in your home.
Your stop taps control the amount of water that enters your property. You'll want to make sure that they're fully open.
If it’s affecting all your taps and toilets, enter your postcode to see if there are any issues or works going on nearby that might be the cause. If you find an incident (issues or works going on near you), you can check our social media channels for updates.
If possible, check with a neighbour to see if they’re having the same problem.
If our works have finished but you still have no water, please contact us.
When your water comes back on, it may look, taste, or smell a little unusual at first. Running your tap for a few minutes should clear it. Try collecting the water in your washing-up bowl or watering can so you can keep it to use around your garden.
Unfortunately, there isn't a sure way of saying how long it will be before your water returns. This can depend on the complexity of the problem and how long it takes us to fix it.
We’ll be doing our very best to get water back into your homes. In the meantime, try to use what water you have sparingly.
If you or a neighbour are in any way vulnerable and need us to deliver bottled water, please call us on 0330 303 0368 (you’ll only be charged for a local call).
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