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External flooding claim

We're extremely sorry that your property has been affected by flooding from the public sewer. Please accept our sympathies as we're aware that this can be an unpleasant and upsetting time.

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How to claim a guaranteed standards payment 

Please complete as much of the information on the below form as possible. Please do not send any original documentation with the form, copies are acceptable. You must submit your claim within three months of the date of the incident. We’ll write to you within 20 days of receiving your substantiated claim enclosing details of payment.

If, at the time of the incident, you owe us money, and have done so for more than six weeks, we will normally credit your account rather than make payment by cheque. Should you have any queries regarding this form please contact our Technical Call Centre on 0330 303 0368 and one of our advisors will be happy to help you.

Any claims for reimbursement following costs incurred or damage to property should be sent to your household insurer, and if they believe that we have any further liability in the matter they will contact us directly.

 

Step 1: Your details

Add your name, address, contact details and customer details.

Step 2: Incident details

Provide as much information as you can about the flooding incident.

Step 3: Damage sustained

If you're confirming loss or damage, provide full information in the comments box. Please do not send any original documentation with this form, copies are fine.

Step 4: Declaration

Please confirm that you have answered the form to the best of your knowledge. It may take a few seconds for the form to be processed after clicking submit. You will then have the chance to print a copy for your records (this may print on more than one page).

Step 1: Your details

Add your name, address, contact details and customer details.

Step 2: Incident details

Provide as much information as you can about the flooding incident.

Step 3: Damage sustained

If you're confirming loss or damage, provide full information in the comments box. Please do not send any original documentation with this form, copies are fine.

Step 4: Declaration

Please confirm that you have answered the form to the best of your knowledge. It may take a few seconds for the form to be processed after clicking submit. You will then have the chance to print a copy for your records (this may print on more than one page).

Contact details

Tick more than one box where appropriate

This can be found in the top right corner of your bill and is 10 digits long

External Flooding Claim form

Your claim must be received within three months of this date

Tick more than one box where appropriate

External Flooding Claim form

Tick more than one box where appropriate

Please note: wastewater charges cannot be raised on fields, paddocks, farmland etc.

Step 1: Your details

Add your name, address, contact details and customer details.

Step 2: Incident details

Provide as much information as you can about the flooding incident.

Step 3: Damage sustained

If you're confirming loss or damage, provide full information in the comments box. Please do not send any original documentation with this form, copies are fine.

Step 4: Declaration

Please confirm that you have answered the form to the best of your knowledge. It may take a few seconds for the form to be processed after clicking submit. You will then have the chance to print a copy for your records (this may print on more than one page).

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