How to claim a guaranteed standards payment
Please complete as much of the information on the below form as possible. Please do not send any original documentation with the form, copies are acceptable. You must submit your claim within three months of the date of the incident. We’ll write to you within 20 days of receiving your substantiated claim enclosing details of payment.
If, at the time of the incident, you owe us money, and have done so for more than six weeks, we will normally credit your account rather than make payment by cheque. Should you have any queries regarding this form please contact our Technical Call Centre on 0330 303 0368 and one of our advisors will be happy to help you.
Any claims for reimbursement following costs incurred or damage to property should be sent to your household insurer, and if they believe that we have any further liability in the matter they will contact us directly.
