We know your bill is increasing…

We understand a bill increase is never welcome. We want to explain why we’ve had to increase our prices and how we can support you if you’re worried about paying.

Understand bill increases

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Pay your bill

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Report a problem

Find out what’s happening in your area, reported incidents and planned works.

What can we help you with today?

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Why is my bill going up?

Bills are increasing and we understand this may be worrying. We're here to help explain the increase, where the money will be spent and how we can support you

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How we calculate your bill

Here you can find more information about how we calculate charges for our household customers.

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What if I can't pay my bill?

We understand this can be tough and we want to help in any way we can. Here you can find more information and advice on your available options.

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Report a problem

Report your problem and get further support and guidance.

Report a problem

How would you like to pay?

Learn more here about the different ways you can pay your water bill online, over the phone, or in person.

How would you like to pay

What to do when you're moving house

Here's what to do if you're moving home and need to create, change, or close an account.

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Priority Service Register

If you have any extra individual needs, such as an illness or other impairment, you can apply to join our Priority Services Register.

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Water saving advice

Continued climate change and an increase in people, means there’s less water to go around. But if we all make one change, together, we can help secure water supplies for now and future generations.

Save a little water

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