Southern Water teams set to meet customers in Horsham 

Southern Water teams from around the business are set to meet members of the Horsham community face-to-face, at a drop in event on Wednesday, 15 May.  

Doors will open at 10am and close at 7pm, at the Brighton Road Baptist Church, Horsham. Experts from across Southern Water, including directors, will be on hand to answer customers’ questions, listen to their concerns, and cover topics such as improvements to our Horsham treatment works and resilience of water supplies in the area.  

Tim Mcmahon, Managing Director of Water at Southern Water, who will be attending the drop-in event said:  

“We will be able to meet our customers face to face and update residents with our activities in the area. We will be able to listen to people’s concerns and let them know what action we intend to take.  

“We are keen to explain how we are stepping up our efforts in the local area, and outline that we work with our local stakeholders, especially those at West Sussex County Council. Our ambition is to achieve positive change and we are excited to work with partners to deliver this for our customers.” 

The company’s activities in the Horsham area include:  

-            Investing £31 million to upgrade our Horsham treatment site

-            Our extensive community and schools' education programme 

-            Conducting environmental studies on water abstraction at Pulborough

-            Help with your bills and financial support available if you’re struggling to pay 

-            A review of water maintenance at our Hardham site

-            How we’re improving the resilience of our water network in the area 

-            The nature-based solutions we’re introducing to reduce the use of storm overflows 

-            What’s being done to prevent blockages, pollutions, and flooding in your area 

-            How we’re working with partners to fix local misconnections that have caused pollutions 

-            Our draft business plan which outlines our investment plans for 2025-30