New partnership with local councils
We're partnering with local councils to support customers who may need some help with their water bills and automatically enrolling them onto our Essentials tariff.
How the scheme works
We’re working closely with local councils to identify customers that may need some extra support. The partnership means they will let us know about customers in their communities that may be able to receive a discount on their water bill. They will then be automatically enrolled onto our Essentials tariff.
Why does this matter?
We understand the challenges the cost of living crisis has bought to customers. By automatically providing a discount, we hope to lighten the load. Our partnerships with local councils builds on our ongoing work to support customers through a range of Here to Help schemes, making sure they feel supported.
What does this mean for you?
We’ve made this process as seamless as possible. We’ll identify customers automatically, meaning there’s no lengthy application forms involved. Customers will see the discount applied to their account and receive a letter from us to let them know about the changes.
Which councils are we working with?
So far, we've partnered with Adur and Worthing Council.
Learn more about the different payment schemes we offer to help support our customers.