Vulnerability Strategy (draft submission)
We are committed to providing the right support for those that need it most. Our strategy details our actions and how we plan to deliver that support
Our plan
We understand helping our customers who need additional support is about more than providing help with their water bills. Our customer led Vulnerability Strategy, outlines the actions we plan to take to make sure our customers have the right level of support. Our proposed strategy has been submitted to our regulator Ofwat for approval in June 2024.