Business Plan 2025–30

In our response we:

• stress the need for a plan which has achievable targets and balanced incentives and penalties
• stress the need for financial controls which will give confidence to investors to support delivery of the plan
• seek Ofwat’s approval for our multi-tiered approach to provide support for our customers who will struggle to pay their bills
  express our support to deliver more of the investment through third parties, with oversight from Ofwat
• underline our ability to deliver our plan and assure it.

Following further investigations and guidance from regulators our response includes new investment which will deliver:

• more environmental improvements in a shorter timescale, such as tackling storm overflows. We had requested extra time to introduce nature-based options first and give them time to deliver, rather than building storage and concrete options. However, we have now shortened the programme to meet Environment Agency deadlines
• the new water resources we need to keep taps flowing, increase our resilience to drought and protect our sensitive environments, following an update to our long-term draft Water Resources Management Plan. This now includes the upgrade of another water treatment works, bringing the total to five
• increased investment in cyber security.